You’re on the job. Your customers won’t wait.
While you’re finishing a job, new requests keep coming in. We build a system that picks them up straight away, asks for what you need to know and lays everything out ready for you. We build it, we run it. You keep the final say.
20 minutes, no obligation. You’ll talk to the people who build it. Rather call? 06 00 00 00 00
Animation: over one working day, messages, emails and form requests pile up, and a customer sends a second message because they haven’t heard back. Then everything is picked up: two questions answered right away, two requests completed and one waiting for approval.
A missed request is a customer who calls someone else.
Plumber
You’re under a kitchen sink. The phone rings. You call back at noon; they’ve already found someone else.
Garage
For the fifth time today: “Is my car ready yet?” Five times you put your tools down.
Carpenter
A quote request through the website. No address, no photo, no measurements. Two days of emails before you can even price it.
B&B
A guest asks if there’s a room free this weekend. You see it the next morning. They’ve already booked. Somewhere else.
Nobody’s doing anything wrong. There’s just nobody free.
What is it costing you? Work it out yourself.
No numbers from us. Only yours.
Every request in the right place.
No new software to learn. We build it around the way you work and the channels you already use.
In
By email, your website form or WhatsApp: every request is picked up straight away and gets an immediate reply.
Complete
Something missing? The system asks: the address, the licence plate, a photo of the leak, the number of guests.
Your approval
Anything that needs your decision is ready, with all the details attached.
Waiting for you
Sorted
Appointment in the calendar, job with the right colleague, customer kept in the loop.
An illustrative example. What your board looks like depends on your business.
The system does the groundwork. You decide.
You decide what can happen on its own and what comes past you first. A question about opening hours gets answered straight away. A quote or a non-standard price doesn’t go out without your approval.
What we don’t do
- Replace your staff. It takes over the repetitive work, so your people can do what they’re good at.
- Make decisions you want to make yourself. You decide where the line is.
- Hand you software you have to learn. There’s nothing to install or keep up with.
An illustrative example.
We test it first. Not on your customers.
Testgrond is Dutch for ‘testing ground’. It’s our workshop, where we build and test everything before it reaches your customers.
After that we keep an eye on it and adjust it as your business changes: new opening hours, different prices, an extra colleague. If something goes wrong, we get an alert. If something doesn’t look right to you, call, message or email us. Within one working day, someone who knows your system looks into it.
We start with one type of request.
Not your whole business at once. Together we pick the request that costs you the most time or customers right now, and make sure it runs well. If it works, we build on from there.
So you find out quickly whether it pays off, without putting much time or money into it.
- What
- One type of request, such as quote requests or booking questions
- Channel
- One channel you already use: email, your website form or WhatsApp
- Connections
- Up to two systems you already have, such as your calendar
- Approvals
- Through an app you already use: WhatsApp, Telegram, Slack or Teams
- Delivery
- Tested, with an agreed definition of when it’s done
- Price
- From €1,250excl. VAT, half up front
After that we run and maintain it for a fixed monthly fee, from €200.
How to get started.
Intro call
20 minutes. You tell us how requests come in now and where things get stuck.
Proposal
What we’d build, what it gets you and what it costs. You know where you stand before anything starts.
Build and test
In our workshop, against criteria we agree up front. You sign it off before it goes live.
Live
We run it. Mostly, you’ll notice things are calmer.
Is this for you?
It’s a good fit if
- you regularly get more requests than you can answer right away;
- you keep answering the same questions;
- you keep getting interrupted while you work;
- you want this sorted but don’t have time to do it yourself.
Probably not if
- you get a few requests a week and keep up fine;
- almost all your requests come in by phone. That’s not where we start (yet);
- you want to learn automation yourself. A course or a tool will suit you better.
Think plumbers, electricians, carpenters, garages, bike repair shops, B&Bs and hotels. But it isn’t about your trade. It’s about how much is left waiting.
You talk to the people who build it.
Testgrond Service is part of Testgrond, our workshop for software and new ideas. No salespeople or account managers: whoever you talk to also builds and runs your system.
[Name]Founder, Testgrond
Frequently asked questions
What does it cost?
A first project starts from €1,250 excl. VAT. You pay half up front and the rest on delivery. After that we run and maintain it for a fixed monthly fee, from €200.
After the intro call you get a proposal with a clear price, and no surprises later.
Which channels does it work with?
Email, the form on your website or WhatsApp. Every project starts with one channel: the one where most of your requests come in.
Can you answer the phone as well?
Not yet. We start with channels where it works reliably: email, your website form and WhatsApp. Whatever comes in there gets picked up properly straight away, so less is left waiting, even when you can’t get to the phone.
Will my customers know they’re dealing with a system?
Yes. We’re always open about that. It’s fair to your customers, and it’s also a legal requirement. When a person is needed, you or a colleague are brought in.
What happens to my customers’ data?
We only process what’s needed to handle a request, and we set out what happens to the data in a data processing agreement. Where the data is stored.
What if the system makes a mistake?
That’s why we test first and keep an eye on it afterwards. If the system isn’t sure, it puts the question to you instead of guessing. And if something does go wrong, we get an alert and fix it.
Do I need to install or learn anything?
No. We build, connect and run everything. You only see what needs your attention.
Curious what’s slipping through the cracks?
Twenty minutes, no obligation. You tell us how requests come in now, and we show you what could work better.
You’ll hear from us within one working day. Naturally.